Expert guidance for victims of Authorised Push Payment – APP Fraud
APP Fraud Refund Consultant
APP Fraud Consultations
If you have been affected by Authorised Push Payment – APP fraud, I can offer you a 90-minute, online consultation to help you understand your options. During the session, I will guide you through a bespoke process, tailored to your situation, for when you contact your bank to request a reimbursement.
APP Refund Consultation
APP Refund Consultation
What is included in the consultation, when you receive guidance on pursuing your own refund.
About Me
About Me
Who I am, and how I am experienced in guiding you towards reclaiming your money after fraud.
FAQs
FAQs
Frequently Asked Questions clients have asked, about my APP Refund Consultant appointments.
Book Online
Book Online
Book a date and time for your APP Refund Consultant appointment, carried out over ‘Zoom’ call.
Frequently Asked Questions
Do you handle my APP fraud claim for me?
No, you retain control. I use my knowledge & experience to guide you in drafting your claim in a clear, structured manner, including types of evidence expected by Banks/Financial Ombudsman.
Do you take a percentage of my refund, if successful?
No, I charge a nominal fee of £250 for the 90-minute consultation. Beyond that, any refund you may receive from the bank is 100% your own. After our appointment, I have no involvement in your case.
What happens if the bank refuse to refund me?
If your application for a refund is rejected by the bank, you can take it to the Financial Ombudsman. During our appointment, we will put together an action plan, so you are aware of the procedure.
Would you like to book an appointment?
Have You Been Scammed by Authorised Push Payment Fraud?
If you have been scammed via Authorised Push Payment (APP fraud), then you have probably been left very angry, wondering whether there is any chance of recovering your lost funds through the bank, and how. Navigating the process can be a minefield, and if certain processes are not followed, your chances of a refund are reduced.
I am Jeff Hillier, a Refund Consultant with over 15yrs of experience working within the banking and financial services industry. I am NOT a Claims Management company, and DO NOT take over your claim or deal with the banks on your behalf. My service is to assist you by sharing my knowledge of regulator rules and industry guidance, so you can apply for your refund application in a clear, structured manner, including the types of evidence required by the bank.
How Can You Help if the Bank Rejects My Claim?
Should your claim be rejected by the bank, you can take your case to the Financial Ombudsman (FOS). During your consultation, once you have constructed your letter, we will put a plan together for you to follow procedures and deadline dates, should it be necessary to escalate your case to the FOS.
I will be completely transparent, explaining everything clearly, avoiding industry jargon. APP fraud comes in many guises, and some cases are more straightforward than others. I will be totally honest with you regarding your chances of a refund, based on my experience. However, although I am aware of, and will explain the type of situations where banks may be expected to reimburse you, I can never guarantee that your claim will be successful. My goal is to help you own your refund.
Contact Me
If you would like an APP Refund Consultant appointment, book a date and time for an online Zoom meeting. You will be asked to complete a form and email it to me prior to the meeting, so I can prepare. Please see my FAQs for more information, or contact me with any queries.
Phone
Email me at [email protected] or click here to go to the contact form.
Opening Hours
Monday – Fridays (Please see the booking app for available sessions)
Address
91 Mayflower Street
Plymouth, Devon
PL1 1SB