Read about my knowledge and experience in dealing with APP Fraud.
About ‘Own Your Refund’
Experienced Refund Consultant
I am Jeff Hillier – an Authorised Push Payment (APP) Refund Consultant. Consultations allow me to share my knowledge with those who have been scammed by APP fraud. I will help you understand the process, enabling you to draft a clear and powerful complaint, and take charge of your own claim.
Working within the UK Financial Services Sector
I have spent many years working in the world of disputes within the UK Financial Services sector. I started my career as a Senior Complaint Handler at a large insurance company, where I also acted as an internal gatekeeper. My job was to review final responses to ensure that decisions were fair and robust enough to stand up, should the Financial Ombudsman Service (FOS) ever look at a case.
I then moved into banking, spending nearly a decade at the Head Office of a major UK bank. As a senior handler, I dealt with a huge variety of issues, including credit card and savings complaints, chargeback disputes, and Section 75 claims. I also worked in a team focused on Authorised Push Payment (APP) fraud, which involved cases where people had been tricked into sending money to scammers.
Dealing with Disputes
Beyond standard banking, I spent time in a vulnerable customer team, managing sensitive cases involving power of attorney and deceased accounts, with the care they require. My experience also extends to the automotive sector, where I assessed vehicle fleet return disputes, looking closely at fair wear and tear standards, and the facts of each case.
Since 2016, I’ve closely followed the rise of online scams, which are now a massive problem in the UK. By reviewing years of historical ombudsman outcomes, I have built a thorough understanding of how the FOS makes banks accountable.
Would you like to book a consultation appointment?
Why Choose ‘Own Your Refund?’
Experienced Refund Consultant
I have years of experience working within Banks and the Financial Services Sector.
‘Fixed Fee’ Consultation Charge
Unlike Claims Management Companies, I DO NOT charge a percentage of any claim.
Clear, Informational Consultation
You will feel equipped to take control of your case using a clear, professional strategy.
Knowledge Transfer
I give you an insight into a Bank’s decision-making processes if you’ve been scammed.
You Keep Control of Your Claim
You receive guidance to handle your own claim, according to industry regulatory rules.
Next Steps Explained
I explain how to navigate the Financial Ombudsman process, if your claim is rejected.